Office Policies

Office Policies

We are excited to meet you if it is your first time. If you are returning, we are always excited to see you. Please provide Premier Wellness with a minimum of 24 hour’s notice when rescheduling your appointment(s). If 24 hour’s notice of cancellation or reschedule is not provided, we will charge your credit card 50% of the day’s total service(s) value.

If you are using Gift Certificates, or Groupon 100% of the total service(s) will be forfeited. If you are using a service series, one of your services will be redeemed for your missed appointment.


We are a service-based industry so if you do not come in then our practitioners will not get paid and unfortunately that can take food off their table.

We offer professional massage therapy sessions, naturopathic consultations, corporate massage at any event space.


Cell Phones-

We ask you to please put your phone on silent before you come in so that you can get the proper relaxation.


What if you are late for your session?

We suggest completing any necessary online medical history forms or waivers ahead of time, please print and bring them with you so that upon arrival, we can go over medical history so there is no delay. Premier Wellness has a set schedule and other guests that may follow your appointment. If you happen to be late to your appointment, your appointment time may be shortened. We know that stuff happens and sometimes it is necessary to be late and we always do our absolute best to try and accommodate you based on what our schedule allows. However, as a courtesy to the next guest, please note that if we can not accommodate you and you arrive late, your session will end at the time you were originally scheduled.


Premier Wellness offers online booking for massage, naturopathic consultations and other wellness sessions.


MASSAGE THERAPY:

In order to get the most out of your session, it is important to communicate with the therapist! You will never offend us if you tell us the pressure is too much or not enough. Please let us know if there are any specific treatment goals or needs any time before or during your massage. Our professional massage therapy sessions are personalized to the individual.







SPA PARTIES


Premier Spa & Wellness has truly one of the best mobile massage therapy and spa party businesses in the Atlanta area with 32 years experience for hosting birthday parties, wedding showers, company outings, holiday retreats and private events! Maximum spa capacity for simultaneous treatments is up to 16 people. A credit card number (Visa, MC or AMEX) will be required to hold the appointments. For spa parties, we require 72 hours notice for rescheduling. A gratuity of 20% will be added to spa parties of 4+ persons.

~Marie invented the spa party curriculum 25 years ago for massage therapist's to follow and has been very successful in making that potential client the best spa party they have ever had.


EXPECTING MOTHERS

You must be out of your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. Premier Wellness offers extra pillows, wedges and extra padding to make sure you are comfortable. NOTE: For safety reasons, Premier Wellness does not offer certain types of massage, hot stone massage, or body wrap treatments to expecting mothers.


PAYMENTS & DISCOUNTS


We gladly accept:

Visa

MasterCard

AmEx

Cash/Personal check

Venmo

Spa Finder

Way Spa

Premier Wellness cannot honor multiple discounts or coupons for treatments that are done the same day. We will gladly redeem leftover coupons at your next visit. Gift Certificates are non-refundable and the client must follow the expiration date.


GIFT CERTIFICATES

Gift certificates are non-refundable, but can be transferred to another person or used for different services. No exceptions. To redeem a gift certificate you. please read your gift certificate must be present


GRATUITY

We are always asked this question, so we thought to clarify. We have gratuity envelopes on the desk for you to utilize free of charge. Gratis may be left at the reception desk. Typically leaving a 15-25% is customary for all service industry providers.


SEXUAL ADVANCES

**Any sexual advances or harassment will be immediately reported to Cobb County Police Department and your credit card will be charge for your session along with the possibilities of going to jail.